FAQs

A windrow is the ridge or pile of snow left at the end of a driveway after the street has been plowed.

No. The pilot is intended for windrow clearing only—the snow ridge at the end of the driveway. It is not full driveway clearing.

No. Sidewalks and private walkways are not included in this pilot.

Eligibility is still being shaped. The pilot is intended to support older adults or those with a disability who may have difficulty clearing windrows. The survey will help inform what eligibility criteria are fair and workable.

A fee is being considered as part of the pilot design. The intention is a fee would help offset costs while keeping the program accessible. The survey asks for feedback on this.

Windrow clearing would typically happen after City plowing operations are complete for that route. Exact timing would depend on the storm, road conditions, and operational capacity. The pilot would set clear service expectations.

Not necessarily. The pilot may be triggered by certain conditions (for example, when plows are deployed, or when snow accumulation reaches a set threshold). Details would be confirmed in the pilot design.

Because this is a pilot, participation may be limited. If applications exceed capacity, the City would use a fair intake approach (for example, first-come-first-served, lottery, or priority criteria). The pilot design will clarify this.

Service feasibility may depend on driveway type and location (for example: width, slope, obstructions, proximity to intersections, or whether the driveway is shared). The pilot design would include clear criteria.

Possibly, but it depends on how the pilot is structured. Shared driveways and multi-unit properties can be more complex to service fairly. The survey will help the City understand demand and options.

Potentially, depending on the final program rules. Some programs require the applicant to be the property owner, while others allow renters with owner permission. The pilot design will clarify what’s required.

You may still be interested in windrow support, but the pilot may prioritize those without reliable help. The survey will help understand current arrangements and gaps.

During active snow events, windrows can re-form as plows continue to pass. The pilot will set expectations about what’s realistic during ongoing operations.

Evaluation could include: number of participants, service reliability, resident satisfaction, operational challenges, cost, and whether the program improves safety and accessibility for participants.