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2025 - IT Core Service Delivery Survey

Your IT department needs your help! 

We are looking for feedback from you on the services we deliver and whether those services are meeting your needs. This is an anonymous survey that will only take 3-5min to complete.

Your input is important to us as we review our service delivery and look for opportunities into the future.

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3.  

SAP Satisfaction

* required
Availability, reliability and functional ability of the SAP environment
5.  

IT Core Services Satisfaction


Please rate your overall satisfaction with each of the IT services listed.

* required
IT Service Desk (Responsiveness and effectiveness of IT Service Desk and ticketing system)
IT Devices (Satisfaction with desktops, laptops, printers, mobile devices, etc.)
Cyber Security (Provided with relevant, timely & sufficient cyber security information and training to make informed decisions)
Enterprise Applications (Satisfaction with core business applications, other than SAP, and their functionality such as Sharepoint, Teams, Outlook, etc.)
Enterprise Application Support (Satisfaction with core business application support received)
Project Support and Business Analysis (Providing services such as requirements gathering, project leadership and technology solution support)
Network & Communication Infrastructure (Availability and reliability of corporate network and communication services such as Internet access, Wireless service, remote work capability, hybrid work environments, etc.)
Analytical Capability and Reports (Satisfaction with standard reports, custom reports capability and the ability to generate business insights)
IT Innovation Leadership (IT department provides insights into upcoming and emerging technology opportunities to improve the business)
7.  

IT Core Services - Priority Ranking


Please rank each of the core IT services in order of priority (i.e. what is most important to you and should have the most IT investment).


Your highest priority service should be #1 and descending numbers to your lowest priority service.

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