7. IT Core Services - Priority Ranking
Please rank each of the core IT services in order of priority (i.e. what is most important to you and should have the most IT investment).
Your highest priority service should be #1 and descending numbers to your lowest priority service.
* required * Cyber Security (Provided with relevant, timely & sufficient cyber security information and training to make informed decisions)
Network & Communication Infrastructure (Availability and reliability of corporate network and communication services such as Internet access, Wireless service, remote work capability, hybrid work environments, etc.)
Enterprise Application Support (Satisfaction with core business application support received)
IT Devices (Satisfaction with desktops, laptops, printers, mobile devices, etc.)
Analytical Capability and Reports (Satisfaction with standard reports, custom reports capability and the ability to generate business insights)
IT Service Desk (Responsiveness and effectiveness of IT Service Desk and ticketing system)
Enterprise Applications (Satisfaction with core business applications and their functionality such as SAP, Sharepoint, Teams, Outlook, etc.)
IT Innovation Leadership (IT department provides insights into upcoming and emerging technology opportunities to improve the business)
Project Support and Business Analysis (Providing services such as requirements gathering, project leadership and technology solution support)
