Introducing Outlook: Migration from GroupWise

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Note: When logging into Outlook, please use the username format username@ptbolocal.ca and your normal network password.

Our email service has been moved to Microsoft Outlook from Novell GroupWise! The changeover to Outlook has been done for the City of Peterborough, Peterborough Police Service, Peterborough and the Kawarthas Economic Development, Peterborough Utilities Group, and Peterborough Housing Corp.

All your inboxes, archived emails and calendar information are being transferred over to Outlook - older emails, including archives, are being pulled over to Outlook in phases, so they may not appear right away.


Microsoft Outlook, which is part of the Office 365 suite

Note: When logging into Outlook, please use the username format username@ptbolocal.ca and your normal network password.

Our email service has been moved to Microsoft Outlook from Novell GroupWise! The changeover to Outlook has been done for the City of Peterborough, Peterborough Police Service, Peterborough and the Kawarthas Economic Development, Peterborough Utilities Group, and Peterborough Housing Corp.

All your inboxes, archived emails and calendar information are being transferred over to Outlook - older emails, including archives, are being pulled over to Outlook in phases, so they may not appear right away.


Microsoft Outlook, which is part of the Office 365 suite of programs, provides all the same abilities that you’re used to and opens new capabilities to enhance how we share information and work with each other.

You can watch some short online videos and see point-by-point directions on how to use the functions in Outlook.

You’ll see all the functions that you’re used to as well as a few differences, such as we’re used to doing a “Busy Search” when scheduling appointments in GroupWise while it’s called “Scheduling Assistant” in Outlook.

Keep coming back to this hub for updated information and resources. Check out the FAQs on the right side of the project page and add questions in the tool below to help us provide the information that you want.

Email is one of the main ways that we communicate and collaborate both internally and externally. Our inboxes are vital sources of information and links to the people that we work with. The associated calendar helps keep our days organized. A lot of planning and consideration has gone into this transition. Thank you for working with us through this transition.

Please share any questions you may have about the transition to Outlook from GroupWise. We'll try to answer your questions here and we'll add common questions to the Frequently Asked Questions tool that's on the right side of this project page.

Share your questions on our move to Outlook

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    If my archive is empty, can I expect it to be filled in line with the schedule for older emails that is mentioned in the FAQ? For example, it could be November 9 before all older emails are synced. Thanks for all your hard work, this is very exciting!

    eforrest asked 3 months ago

    That's correct. Older emails are being synced through a phased approach.

    • Day 1 of Migration: 30 Days of email – Nov 2
    • Day 4: 180 Days – Nov 5
    • Day 8: 730 Days – Nov 9
    • Older then 2 years will be moved to Archive


    You can expect your archives to be pulled over in line with the schedule for older emails. Thanks!

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    Will shared (divisional) email accounts retain their archives? And, will these accounts/archive still be accessible by proxy to multiple users? E.g. Pubworks@peterborough.ca fleet@ peterborough.ca

    dauger asked 3 months ago

    Archives for shared emails accounts, such as general accounts for divisions, will be moved over to Outlook. The "owner" of the account, whoever is identified as the primary administrator of that account, will be the only person with access initially after the migration to Outlook. The owner will need to re-share proxy rights access to the account after the migration.