Effectiveness and Efficiency Review Survey

The City of Peterborough is conducting an Effectiveness and Efficiency Review to assess how municipal services are delivered and identify opportunities to improve service quality, customer experience, and value for taxpayers.

Your feedback will help inform recommendations to City Council regarding municipal service delivery.

There are 14 questions, plus optional demographic questions

Submissions will be compiled and shared with the Effectiveness and Efficiency project team for the City of Peterborough as it considers and prepares a report for City Council’s consideration.

Records are subject to the Municipal Freedom of Information and Protection of Privacy Act.

Participation in this survey is voluntary and open to anyone who chooses to respond.

Because this is an open, self-selected survey, respondents are not randomly selected, and registration or verification of residency is not required. As a result, the survey results are not statistically representative of the City of Peterborough population and should not be interpreted as reflecting the views of the community as a whole.

The information collected through this survey will be considered alongside other sources of input, including technical analysis, best practices, operational considerations, financial information, and feedback from subject matter experts and the public.

0% answered

How important are the following municipal services to you?

Roads and bridges

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Police services

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Paramedic services

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Sidewalks and active transportation infrastructure

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Transit

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Drinking water services

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Wastewater services (sanitary sewers and Wastewater Treatment Plant)

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Stormwater management

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Parks, trails and green spaces

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Recreation programs and facilities

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Libraries

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Fire services

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Emergency management

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Social housing and homelessness services

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Social services (e.g. social assistance, child care, food support)

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Economic development

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Planning and development services

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Customer service and information services

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Communications and public engagement

Extremely important

Very important

Modestly important

Slightly important

Not at all important

By-law enforcement

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Arts and culture

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Environmental sustainability initiatives

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Garbage collection and landfill

Extremely important

Very important

Modestly important

Slightly important

Not at all important

Household organic waste collection

Extremely important

Very important

Modestly important

Slightly important

Not at all important

How satisfied are you with the municipal services provided by the City of Peterborough overall?

Very satisfied

Somewhat satisified

Neutral

Somewhat dissatisfied

Very dissatisfied

Not sure / No opinion

Overall, how would you rate the value you receive for your municipal tax dollars?

Excellent value

Good value

Fair value

Poor value

Very poor value

Not sure / No opinion

In your experience, how would you rate the quality of City services?

Roads and bridges

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Police services

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Paramedic services

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Sidewalks and active transportation infrastructure

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Transit

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Drinking water services

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Wastewater services (sanitary sewers and Wastewater Treatment Plant)

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Stormwater management

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Parks, trails and green spaces

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Recreation programs and facilities

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Libraries

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Fire services

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Emergency management

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Social housing and homelessness services

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Social services (e.g. social assistance, child care, food support)

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Economic development

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Planning and development services

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Customer service and information services

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Communications and public engagement

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

By-law enforcement

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Arts and culture

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Environmental sustainability initiatives

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Garbage collection and landfill

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

Household organic waste collection

Excellent

Good

Fair

Poor

Very poor

Not sure / No opinion

In general, how efficiently do you believe the City delivers municipal services?

Very efficiently

Somewhat efficiently

Neutral

Somewhat inefficiently

Very inefficiently

Unsure

Which areas should be the highest priority for improving efficiency? (Select up to three)

Improving communication and engagement with residents

Reviewing services levels

Better use of technology and online services

Reviewing what services are provided by the municipality

Investing in infrastructure and facilities

Streamlining approvals and permits

Improving customer service

Reducing operating costs/programs/services

Reducing administrative processes

Other (please specify)

If cost savings were required, which approach would you prefer?

Maintain current service levels even if taxes increase

Maintain most service levels with modest efficiency improvements

Reduce some service levels to limit tax increases

Significantly reduce service levels

Unsure

How supportive would you be of considering alternative service delivery approaches (e.g. consolidating service delivery, automation, moving to online services, public-private partnerships, and contracting out) if they maintain or improve service quality and reduce costs?

Very supportive

Somewhat supportive

Neutral

Somewhat opposed

Strongly opposed

Unsure

How satisfied are you with the City's online services and digital tools?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

Have not used City online services

10.

When interacting with the City, which method do you prefer?

In-person

Telephone

Website/self-service portal

No preference

Other (please specify)

11.

In which areas would you most like to see increased use of technology? (Select up to three)

Service requests/reporting issues

Permit and application processing

Recreation registration

Property tax and water services account management

Transit information

Public engagement and consultation

Customer service inquiries

Municipal payments

Asset maintenance and infrastructure management

No additional technology needed

Other (please specify)

12.

If additional resources were available, where should the City invest first? (Please choose your top three options)

Roads and bridges

Police services

Paramedic services

Sidewalks and active transportation infrastructure

Transit

Drinking water services

Wastewater services (sanitary sewers and Wastewater Treatment Plant)

Stormwater management

Parks, trails and green spaces

Recreation programs and facilities

Libraries

Fire services

Emergency management

Social housing and homelessness services

Social services (e.g. social assistance, child care, food support)

Economic development

Planning and development services

Customer service and information services

Communications and public engagement

By-law enforcement

Arts and culture

Environmental sustainability initiatives

Garbage collection and landfill

Household organic waste collection

Other (please specify)

13.

Which statement best reflects your expectation of municipal government?

Focus primarily on maintaining core services at the lowest possible cost

Maintain current service levels and service quality

Expand services where community needs are growing

Unsure

14.

Please share any other comments or suggestions you may have to help inform the Effectiveness and Efficiency Review.

Maximum 5,000 characters

0/5,000